"Hi Mandy, Everything was fantastic on Saturday. i can't say enough about her - on time (early actually, a rarity!), polite, thorough, helpful and friendly. and i must say, it..."RoeEverything was fantastic on Saturday
"I love Mandy's cleaning service. She does a fabulous and thorough job every time. She has always done her best to accommodate our schedules and prefers- but does not require- a ..."Cari GVery Satisfied
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We service Manhattan, Brooklyn and Queens areas
Questions and answers
Q. What advice do you have for a customer looking to hire a provider like you?
A: A provider should have a list of questions in regards to the condition of your apartment. It is important to know your client base, therefore, understanding the reason the client decide to hire a cleaning company. The cost should never be the first aim of discussion. It should be about making sure there is a an understanding of what the client want to get done.
Q. What important information should clients thought through before seeking you out?
A: Clients should always have an idea of what he or she wants to get done. If you can make a list that would be great
Q.Why does your work stand out from others who do what you do?
A: I am detail orientated and passionate about what I do. All my staff are trained by me and therefore we work in a unison manner. Clients can expect outstanding work from every member on the team. My clients can email or call me for question and answer as I develop a personal client relationship with each and everyone who wish to do so. I get to know my clients and understand what their cleaning needs are and make sure I fulfill that need. This is not a corporate company, therefore, we strive to learn our clients by name and create a personal communication bond with them.
I do simple decorating so if a client want a fresh look which always enhance the beauty and comfort of the home, my company provide this service and a cheaper rate than a decorating service. This also helps in our organization and cleaning to create a new effect in each home we clean
Q. An empty house should take less time right?!
A. No. We understand that in a logical thought process it would seem as if an empty house would take less time. Nevertheless, in most cases it take more time. The reason is, the most important areas of the house such as inside fridge, inside stove/oven and inside kitchen cupboards do take time to clean. Additionally, every minute detail area need to be wash, clean and polish or shine. Further, the bathroom will need a thorough cleaning, including a wall tiling from ceiling to floors and if it is more than one bathrooms the time is necessary. Similarly, Every bedroom closet and windows inside/out need washing and drying including baseboards and all the floors. At times kitchen have not been cleaned for a long time and need to be scrubbed more than once. Move-out or Move-in is detail work
Q.What do you like most about your job?
A. It is always great to see an apartment go from cluttered and dusty to neat, organize and looking and smelling like a topnotch apartment
Q. What question do most customer commonly ask?
A. The most popular concern is how to keep the apartment looking great until the next cleaning.
It is always important to put away clothes, reload dishwasher each day or hand-wash dishes, clean stove and counter tops after preparing each meal and keep stuff organize. Making the bed in the mornings really gives the appearance as if the apartment is clean
Do you carry insurance for damage?
Yes we do. While every effort is made to use great care in your home, sometimes accidents do happen. Our cleaners are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced.
Are You Bonded For Theft?
Yes we are, although, insurance that covers theft only pays upon conviction of the accused. Fortunately, when you only send one person into a home to clean there is only one person to blame should a theft occur. The housekeepers know that if something were to come up missing, they would be the first person blamed. Because of this, the housekeepers have always been very cautious to make sure that nothing is moved or misplaced.
Do we send a group of cleaners? And do you always get the same cleaner?
No. It is depending on the job. Residential house cleaning can be one or more cleaners. If it is a deep-cleaning, after construction or commercial cleaning we may send two or a group of cleaners. If for any reason we send two cleaners on a hourly rate job, say for instance, a three hours job, that three hours will become one and a half hours.
All cleaners have at least two weeks of training with the company and use the same method of cleaning. Therefore, all cleaners works the same so you can be assured you will get a good cleaning at all time. The same cleaner can be available for the next visit. Nevertheless, due to scheduling conflict, the initial cleaner may be on another job or off that day. We will inform you if the initial cleaner won't be available.
Our staff are professional, honest, reliable and committed to delivering the highest level of customer satisfaction.